Frequently asked questions
Everything you want to know about Fred — from how natural he sounds to how fast you go live.
General enquiries
We use encryption for voice recordings and data transmission. We also anonymise data to comply with the GDPR.
There are two ways to do this. For example, you can use a mid-call tool – which you can access during the call to gather real-time information if the customer asks for it. Alternatively, you can use our integrations with software providers and calendar tools. This is useful for making reservations, bookings or processing other information.
Extremely accurate. Fred uses state-of-the-art AI technology and sounds human (so not like a bot). Using transcripts, you can see what most of the questions are about when people call, and use prompts to ensure that responses are optimised.
Writing the prompt for your AI assistant is very important. The right prompt ensures better responses from your AI assistant. Take a look at our guide page on how to write a good prompt.
Yes. Fred is completely secure. You can specify exactly which data Fred is allowed to view and use, and using smart prompts, you can indicate which information can be shared with customers and which cannot.
Yes. Fred is available in over 100 languages and with a variety of voices and accents. You can even record your own voice to make Fred sound even more natural. You can listen to our samples to get an idea of what Fred sounds like, or try Fred for free for 7 days.
The main benefits of an AI assistant are the automation of customer service (e.g. 24/7 support), lower costs (fewer staff required) and faster response times.
In short: all tasks. This includes making bookings for hotels, restaurants, hairdressers, etc., as well as answering frequently asked questions and/or creating call requests. Using data, knowledge bases and smart prompts, you can specify exactly what Fred can do for you.
Questions about payment
Yes. That’s partly down to the time you normally spend on calls, but also to the time it takes to wrap up your work and get back to it. You can easily save dozens of hours a month! Check out our calculator to see how much money you can save.
Paying with us is safe and easy. We accept the most common payment methods, such as credit cards (Visa, Mastercard, American Express, etc.), direct debit (SEPA Direct Debit) and iDEAL. All payments are processed via a secure connection and handled by Stripe.
Absolutely! You can try any subscription for 7 days free of charge with no obligation. We don’t ask for your credit card details, so you’re under no obligation. Sign up for your free trial now.
Absolutely. You can change your plan at any time via your account settings. Upgrades take effect immediately, whilst downgrades come into effect at the start of the next billing cycle.
Yes, you can cancel your subscription at any time. If you have a monthly subscription, it will end at the end of the current billing period. If you have an annual subscription, it will continue until the end of the annual term.
If you use more call minutes than are included in your plan, the extra minutes will be charged at a fixed rate per minute. You can find the current rates in your dashboard.
If you pay annually, you’ll receive a 15% discount on the total price. You pay for the whole year in advance, which works out cheaper than paying monthly.
Integrations
The built-in Automation Platform helps you create powerful AI automation workflows without any coding. Build flows that enhance your AI-powered calling system by processing variables before calls, handling post-call actions, and creating seamless integrations with your existing tools.
No. You log in with your own HeyFred account over a secure connection. You never have to copy or paste a key.
Yes. Everything stays inside your verified account. The AI only reaches your own data, and it asks for confirmation before anything that actually sends something, such as a text message or a call.
Yes. A web request reaches any tool or service available over the internet, including your own internal systems. For common services such as Google Sheets and calendars there are ready-made connections.
You ask in plain language what went wrong. The AI reads the execution history, points at the step that failed and then retries only that step. Steps that already succeeded are not repeated, so a text message or call never goes out twice.
Let Fred answer your phone today.
Live within 10 minutes. No credit card required to start.