Blog

Stories about being reachable, smarter.

Read our blog with news, tips, and developments in the field of AI telephony.

Featured October 9, 2026

More and more people are open to AI-powered customer service.

Research shows that more and more consumers and businesses are open to using AI in customer service. Hesitation is giving way to trust. Additionally, AI is improving customer satisfaction.

Blog September 29, 2026

Menu Options or AI Assistant? Here's How to Choose the Right Solution for Your Customer Service.

More and more companies are switching from an options menu to an AI phone assistant. Find out how to decide what to automate in a practical way.

Blog September 29, 2026

More Natural Phone Calls with HeyFred: Your Smart Phone Assistant

HeyFred makes outsourcing phone services easy, thanks to advanced AI. Enjoy more natural conversations and fewer silences with 24/7 availability.

Blog September 9, 2026

AI-Powered Phone Calls for Sales: How Fred Assists with Quick Lead Follow-Up

AI voice agents are increasingly being used in sales. Discover how Fred, an AI phone assistant, helps companies with fast, smart and consistent lead follow-up.

Blog August 25, 2026

AI Customer Service: When Should an AI Assistant Transfer a Call to a Representative?

An AI assistant can resolve many customer inquiries immediately over the phone and via WhatsApp. However, when is it better to transfer the call to a representative?

Blog August 17, 2026

WhatsApp Voice Calls through AI Assistant

HeyFred now supports WhatsApp voice calls through an AI assistant. You can receive and make calls directly through your WhatsApp number, fully automated by your AI assistant.

Blog August 12, 2026

Why does AI on the phone suddenly no longer sound like a robot?

The difference between a menu and a conversation is a matter of a few hundred milliseconds. That’s measurable, and it explains why AI on the phone has become usable so quickly in recent years.

Blog August 4, 2026

Integrating Claude with HeyFred: How to Build an AI Phone Assistant and Automate Right Away

With Claude, you can now build an AI phone assistant and automations directly in HeyFred. In this guide, you’ll learn how to connect, set up, and optimize Claude for your customer interactions.

Blog July 27, 2026

HeyFred 1.9.0: AI Assistant for Instagram

With version 1.9.0, Fred can now reply to messages on Instagram, security has been significantly improved, and you can easily send campaigns via text message or WhatsApp. Discover all the new features and how to use them for your business.

Blog July 23, 2026

Why a 24/7 phone service is essential for your business

Discover how a smart 24/7 phone service ensures you’re always reachable, even during holiday periods. Boost customer satisfaction and never miss a contact opportunity again.