AI Assistant for Advertising Agencies
Follow up with prospects.Always available, even outside business hours.
An advertising agency thrives on creativity, focus, and speed. At the same time, a large part of the workday consists of phone calls, call-back requests, price quotes, questions about ongoing campaigns, and technical support for websites and plugins. This leads to constant interruptions.
An AI assistant for advertising agencies manages this influx of requests, not as a gimmick, but as a full-fledged digital colleague who is available 24 hours a day via phone, live chat, and WhatsApp. This brings peace of mind to the team, allows for greater concentration during creative work, and results in demonstrable time savings.
While many agencies still rely on voicemail or limited office hours, an AI assistant offers direct interaction. Clients receive responses, leads are logged, and urgent questions are intelligently routed to the appropriate employee. This is no longer a luxury, it’s a competitive advantage.
Why an AI assistant specifically for advertising agencies?
Ad agencies receive a specific mix of inquiries. These are recurring inquiries that are relatively similar in nature and require a significant amount of time and attention on a daily basis.
- How much does a new website cost?
- Do you work with WordPress and Shopify?
- Can you help with Google Ads and SEO?
- Do you also handle website maintenance?
- What is the turnaround time for a website project?
- Can your plugin do “this and that” as well?
With HeyFred, every inquiry is answered automatically. Customers are immediately connected with someone who can address their questions. Receive a request? It’s followed up on promptly, and the customer is called back. Questions via live chat or WhatsApp? Those are handled automatically as well.
Many advertising agencies choose an AI assistant to save time and thereby increase focus and concentration. This allows you to create a professional, always-available customer service experience while your team saves time.
The same sentiment often prevails within creative agencies. Developers want to work with focus. Colleagues responsible for sales and client relations are often out of the office, and marketers and project managers are far from knowing “everything.”
Clients can call, but often no one can truly help them, setting off a chain reaction. The colleague who answers the phone loses their focus and needs to call on another colleague, who is also pulled out of their workflow. An AI assistant for advertising agencies easily solves this problem.
An AI assistant:
- Is trained using data from the website, white papers, and other knowledge bases
- Can therefore answer common questions, as well as more technical ones when needed
- Ensures that colleagues can continue working without interruption
- Sets up a callback request with the correct expectations if the AI assistant cannot answer the question immediately
This ensures that you’re as accessible as possible to customers, that customers receive immediate answers to their questions, and that your employees aren’t interrupted, allowing them to stay focused and continue working.
A key difference from traditional call centers and reception services is that you can fully train your AI assistant to match your company’s tone of voice, services, and work processes.
Fred works for you
jouw bedrijf
Smart Handling of Frequently Asked Questions
Based on our own experience and feedback from our customers, we know that many questions arise regularly. This is ideal for training your AI assistant. We can easily provide frequently asked questions as input, allowing your AI assistant to answer them autonomously. You can effortlessly build a knowledge base yourself:
- Using data we automatically scrape from your website
- Using data from PDF documents such as white papers
- With general information from your prompts
- Optionally, with segments from your ticketing system to extract frequently asked questions from there
Over time, you can expand your list of frequently asked questions based on conversation data in HeyFred, making your AI assistant increasingly independent.
Practical Applications
AI Assistant for Advertising Agencies
Your AI assistant answers technical questions about WordPress, plugins, and maintenance. Specific inquiries about quotes are forwarded via a callback request.
AI Assistant for Designers
Ask your AI assistant questions about brand guidelines, print materials, and photo rights. Intake meetings are automatically scheduled in employees’ calendars.
For a marketing agency
: Questions about Google Ads, SEO, and campaigns are collected in a structured manner. Leads are qualified before being forwarded to the sales team.
Multichannel
Live chat, phone, and WhatsApp
Customers no longer communicate through a single channel. They want to call, send a message via WhatsApp, or use live chat. If it takes longer than 60 seconds to respond, you’ve likely already lost your potential customer.
HeyFred works across multiple channels. This means your AI assistant can answer incoming calls and also make outbound calls. Fred operates via live chat on your website, and WhatsApp messages are automatically replied to. Fred even works on Facebook Messenger!
This is essential for today’s demanding customers, who expect an immediate response no matter the time of day, whether they’re messaging or calling.
Fred does more than call
Fred answers calls, but makes them too. He can WhatsApp, reply to the website live chat and manage Facebook Messenger.
Fred handles your calls
Fred calls 24 hours a day, 7 days a week — or based on your opening hours. Inbound and outbound, and connectable to CRM systems, Excel sheets, your own phone number and more.
More about the AI Phone Assistant
Fred manages your WhatsApp
Fred answers questions, handles reservations and appointments and helps customers on WhatsApp — 24/7, just as smoothly as on the phone.
More about the AI WhatsApp AssistantThey already let Fred pick up.
I'm cutting hair all day. Fred now books all my appointments and I never miss a client. It feels like having an extra colleague.
Customers call in Polish, Turkish, English… Fred just switches. Our front-desk workload was cut in half.
We run outbound campaigns in five countries at once. It used to take five call centers, now it's one dashboard.
Frequently asked questions
Yes. Fred is available in over 100 languages and with a variety of voices and accents. You can even record your own voice to make Fred sound even more natural. You can listen to our samples to get an idea of what Fred sounds like, or try Fred for free for 7 days.
Yes. That’s partly down to the time you normally spend on calls, but also to the time it takes to wrap up your work and get back to it. You can easily save dozens of hours a month! Check out our calculator to see how much money you can save.
Paying with us is safe and easy. We accept the most common payment methods, such as credit cards (Visa, Mastercard, American Express, etc.), direct debit (SEPA Direct Debit) and iDEAL. All payments are processed via a secure connection and handled by Stripe.
Absolutely! You can try any subscription for 7 days free of charge with no obligation. We don’t ask for your credit card details, so you’re under no obligation. Sign up for your free trial now.
Absolutely. You can change your plan at any time via your account settings. Upgrades take effect immediately, whilst downgrades come into effect at the start of the next billing cycle.
Yes, you can cancel your subscription at any time. If you have a monthly subscription, it will end at the end of the current billing period. If you have an annual subscription, it will continue until the end of the annual term.