24/7 Phone Support
your call.Fred will respond to your WhatsApp message.Fred will respond to your Facebook chat.Day and night, even when you’re not there.Fred will answer
your call.
Being easily accessible is extremely important for businesses these days—whether by phone, email, or chat. Customers expect to be able to speak with someone whenever they have a question, want to make a reservation, or need to follow up on an order or appointment.
Yet for many companies, it’s difficult—if not impossible—to answer the phone and respond to questions via email or chat 24 hours a day, 7 days a week. Consider, for example, being available outside of business hours, on weekends, and on holidays. And what about absences due to illness or busy periods when you and your colleagues simply don’t have the capacity to handle all incoming inquiries?
A phone service that’s available day and night systematically solves this problem. It ensures that every customer is helped immediately—without wait times and without your business being dependent on office hours or staffing levels. On this page, I’ll explain the benefits of HeyFred, our smart AI assistant that’s available 24 hours a day—by phone, WhatsApp, and Messenger. We’ll look at the benefits for you as a business owner and how customers experience 24/7 availability.
Why a 24/7 phone service is essential for your business
I don’t need to explain to you that customer service today is nothing like it was ten years ago. The way customers reach out has changed. A call outside of business hours is just as common these days as a phone call in the middle of the day. A text message is sent faster than an email, and we expect a response within a minute.
This applies to every industry. Restaurants receive reservations early in the morning, hotels get international inquiries at irregular hours, online stores handle orders and questions about returns at all hours of the day, and service providers often receive urgent inquiries just when they’re unavailable.
If you miss these inquiries, it directly impacts customer satisfaction, and in the long run, that simply costs you revenue. A phone service available 24 hours a day prevents missed calls and communication gaps. It ensures a consistent flow of high-quality service, making customers feel heard because they receive immediate assistance—which, in turn, leads to higher customer satisfaction, better reviews, increased sales, and repeat business.
Bad reviews can be devastating, and the biggest drawback is that a negative review can be posted in an instant—quite anonymously and in just a few seconds. Research shows that people are placing increasing importance on fast customer service and, above all, omni-channel customer service. In other words: calling, emailing, and chatting.
That’s why our smart assistant goes beyond just phone calls. With HeyFred, you have a smart assistant that calls and chats—both via WhatsApp and Facebook Messenger. This ensures quick responses to your customers’ questions, whether they call, text, or chat.
This helps you avoid:
- Frustration caused by long wait times or customers who can’t get anyone on the line at all
- Customers having to leave a voicemail when you’re temporarily closed
- Negative reviews from dissatisfied customers because they aren’t being helped
Your business remains professional and accessible, even when you or your team are unavailable.
Many companies shut down completely during holidays or vacation periods, or forward their phone number to voicemail. That’s a shame.
Christmas, New Year’s, Easter, national holidays, or busy vacation periods are times when customers are still looking to get in touch, and when many companies are unreachable, this presents a golden opportunity to win over new customers.
A 24-hour phone service operates without holidays or days off, doesn’t take weekends off, and is available day and night. Whether it’s 2 p.m. or 2 a.m., customers always receive an immediate response.
This is a major advantage for virtually all businesses, and it’s actually indispensable in the hospitality industry, hotels, the travel industry, hair salons, taxis, online stores, service providers, and emergency response-related sectors.
Customers are always assisted immediately in a friendly manner with exceptional service, allowing you and your colleagues to focus on other tasks.
They already let Fred pick up.
I'm cutting hair all day. Fred now books all my appointments and I never miss a client. It feels like having an extra colleague.
Customers call in Polish, Turkish, English… Fred just switches. Our front-desk workload was cut in half.
We run outbound campaigns in five countries at once. It used to take five call centers, now it's one dashboard.
A virtual assistant that speaks your tone of voice
With HeyFred, you’re bringing a smart assistant into your business that doesn’t feel like an outside company. Fred answers calls as if he were part of your organization. HeyFred uses your information, your workflow, and your tone of voice. As a result, customers won’t notice any difference between your team and the smart assistant.
HeyFred can help you:
- Take, change, or cancel reservations
- Follow up on appointments or send reminders via WhatsApp
- Forward messages to colleagues when necessary, including a transcript
- Actively call customers regarding outstanding invoices or leads
- Answer questions in real time when customers call or message via WhatsApp
- Escalate urgent situations to you or your colleagues as needed
This provides peace of mind and continuity without requiring you to hire additional staff.
A 24-hour phone service isn’t just useful during busy periods; it helps businesses grow by ensuring you’re always reachable, even if you don’t have a large team. Entrepreneurs just starting out often find that they waste a lot of time on phone calls or support tasks that are simple but time-consuming. Consider questions about delivery times, reservations, invoices, and other matters.
By having an AI assistant systematically handle these calls, you free up time for strategic tasks, value-added customer interactions, or focusing on growth. As your business grows, your smart assistant easily scales with you—for example, by integrating with external programs and supporting multiple languages.
Your customer calls in Spanish? Fred answers in Spanish.
Fred automatically detects the caller's language and switches effortlessly. Over 100 languages and accents, no configuration. Click a language to listen.
Suitable for any industry, from hair salons to law firms.
Is HeyFred suitable for all businesses? Is it really necessary to offer a 24/7 phone service if you’re a startup? Or is that only for large companies?
Yes. HeyFred is suitable for all businesses, and it would be wise for everyone to utilize a smart assistant with 24/7 phone support. Surprise your customers. Always be available. Provide support by phone or WhatsApp—in the morning, evening, and at night, on weekdays and weekends.
HeyFred is used with great satisfaction across a wide variety of industries. Consider restaurants, hotels, hair salons, beauty salons, wellness centers, online stores, agencies, real estate agents, sports clubs, and many more.
In every sector, a 24-hour phone service ensures immediate customer loyalty and a professional image.
Feel free to say: with better quality.
When you’re not constantly interrupted by recurring or routine questions, you’ll have more time for conversations that are more valuable. Your colleagues can focus better on what’s important, which improves the quality of your service. Think of our smart assistant as a filter.
The service catches almost all questions, resolves them immediately, and passes on only what’s truly important. This boosts productivity and frees up more time for you or your team.
Built for businesses that can’t afford to miss a call.
Car dealerships
Proactively call customers to arrange maintenance or MOT appointments and schedule them automatically
DISCOVER MOREFreelancers & Self-employed professionals
Fewer distractions from calls and text messages
DISCOVER MOREBenefits of HeyFred
Always available
But I mean, truly always. During peak times, on holidays, during vacations, day and night. Your customers will always receive assistance.
Sounds familiar.
Choose a voice that suits your business, or clone your own voice so that customers hear a familiar sound when they call.
A completely hassle-free experience.
Connect the smart assistant to external programs and knowledge bases so that customers receive genuine assistance and you are fully taken care of.
A professional phone service does more than just answer calls. You’ll receive detailed reports so you know exactly what’s happening in your business—including the number of calls, reasons for contact, urgency, and follow-up actions. This provides insight into customer behavior and helps you make better business decisions.
When necessary, calls can be forwarded directly to your (cell) phone. Urgent situations are never missed, and important opportunities aren’t left on the table.
An affordable solution with a significant impact
Many business owners believe that a 24/7 phone service is only feasible for large companies, but the opposite is true. HeyFred is available to everyone. Just think about how much time you’ll save by having dozens of calls handled for you—time you can devote to your business.
HeyFred is up and running in just a few minutes, with no upfront one-time investment required. Not convinced? Try it for 7 days, completely free.
Start free.
Scale per minute.
No setup fees, no long contracts.
You only pay for the calling minutes you use.
The smart solution for freelancers and SMBs.
- 250 call minutes included
- €0.40 / min extra call minutes
- 1 concurrent call
- 500 automation tasks
- Prompt templates
- No-code builder
- Call recording
The best choice for growing businesses.
- 500 call minutes included
- €0.30 / min extra call minutes
- 10 concurrent calls
- 5,000 automation tasks
- Prompt templates
- No-code builder
- Call recording
For large teams with specific needs.
- 1,000 call minutes included
- €0.20 / min extra call minutes
- 100 concurrent calls
- 50,000 automation tasks
- Prompt templates
- No-code builder
- Call recording
Get in touch for personalized AI solutions.
- Call minutes included
- €0.09 / min extra call minutes
- Concurrent calls
- Automation tasks
- Prompt templates
- No-code builder
- Call recording
Why More and More Companies Are Choosing a 24-Hour Phone Service
The reason is simple. Customers want flexibility and speed.
A company that’s always available is more likely to be chosen than one that only responds during business hours or takes a few days to get back to you. And because HeyFred acts as an extension of your organization, you get full, professional availability without needing extra staff.
With a 24-hour phone service:
- You offer your customers flexibility and speed.
- Every customer is assisted immediately.
- You’ll have more time for other tasks.
- Customers can reach you via phone, live chat, Messenger, and WhatsApp.
- You’re also available during holidays and vacations.
- Do you have an overview and control over all customer inquiries?
It’s the ideal solution for any business owner who wants to grow without being tied to office hours or large teams.
Fred works for you
jouw bedrijf
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Frequently asked questions
Yes. Fred is available in over 100 languages and with a variety of voices and accents. You can even record your own voice to make Fred sound even more natural. You can listen to our samples to get an idea of what Fred sounds like, or try Fred for free for 7 days.
Yes. That’s partly down to the time you normally spend on calls, but also to the time it takes to wrap up your work and get back to it. You can easily save dozens of hours a month! Check out our calculator to see how much money you can save.
Paying with us is safe and easy. We accept the most common payment methods, such as credit cards (Visa, Mastercard, American Express, etc.), direct debit (SEPA Direct Debit) and iDEAL. All payments are processed via a secure connection and handled by Stripe.
Absolutely! You can try any subscription for 7 days free of charge with no obligation. We don’t ask for your credit card details, so you’re under no obligation. Sign up for your free trial now.
Absolutely. You can change your plan at any time via your account settings. Upgrades take effect immediately, whilst downgrades come into effect at the start of the next billing cycle.
Yes, you can cancel your subscription at any time. If you have a monthly subscription, it will end at the end of the current billing period. If you have an annual subscription, it will continue until the end of the annual term.